How can we help?

Add pieces to your bag and submit an order request. We review availability, preferences and delivery, then confirm the final amount with you. No payment is taken through this website.

Use the preferences field on a product, or send a personalisation request. We will confirm which names, colours and other changes are possible before you commit.

Delivery availability, charges and timing are confirmed for each request. Please include your city and address. A preferred date is a request, not a confirmed delivery date.

Ask us to confirm the applicable returns and cancellation terms before accepting your quotation. If you need to change an existing request, contact us with its reference number.

Care needs depend on the materials and construction of your piece. Contact us with the product name or request reference for suitable care instructions.

We store the contact details, delivery information and preferences you submit so the owner can review and follow up on your request. Once connected, email and WhatsApp providers process the details needed to deliver those notifications. WhatsApp is optional. Your bag is stored in your browser; contact details are not. Keep private request links confidential. Contact the owner for correction or deletion requests.